Software Technology Guidance Corp
Services / IT Consulting & Staffing / Onsite IT Support
Onsite IT Support
Onsite IT Support That Keeps Your Team Productive
Skilled technicians at your offices, sites and data centres for installations, troubleshooting, upgrades and day-to-day support.
Overview
Hands-on help, right where you work
Some problems cannot be fixed remotely: failed hardware, network outages, new office set-ups or equipment moves. When people cannot work, every hour of downtime costs money.
Our onsite technicians resolve issues in person, install and maintain equipment and support your users, with clear communication and documented work every visit.
- Scheduled and on-demand visits
- Hardware, network and device support
- Office moves, set-ups and upgrades
- Clear reporting after every visit
What we offer
Onsite Support Services
Practical, in-person IT help for your people and sites.
Break-Fix Support
Fast diagnosis and repair of hardware, devices and peripherals.
Network Installation
Cabling, switches, Wi-Fi and network troubleshooting at your sites.
Device Deployment
Set up, image and deploy laptops, desktops, printers and phones.
Office Moves & Set-Ups
Plan and run IT for new offices, relocations and expansions.
Data Centre Support
Rack, stack, cabling and hands-on server and storage support.
Desk-Side Support
Friendly, in-person help for users with everyday IT issues.
Support options
AI-assisted support
How We Use AI in IT Support
AI helps us diagnose problems sooner and resolve them faster, while skilled technicians do the hands-on work.
How we use AI
AI in how we support
Smart triage
AI groups and prioritises tickets so urgent issues are handled first.
Faster diagnosis
AI suggests likely causes based on symptoms and past fixes.
Knowledge base
AI keeps fix guides searchable and up to date.
Trend spotting
Patterns in tickets reveal problems before they spread.
What we deliver
Support improvements we deliver
Self-service help
AI assistants that answer common IT questions.
Proactive alerts
Spot failing devices before they break.
Automated fixes
Routine tasks like resets handled automatically.
Service insights
Clear reports on issues and trends.
Human-led, AI-assisted. Technicians review every AI suggestion, and your data is never used to train public AI models.
Why STG
Why Teams Choose STG for Onsite Support
Reliable people who fix problems and explain what they did.
Skilled technicians
Experienced, background-checked professionals.
Responsive
Visits scheduled around your business needs.
Documented work
A clear record of every visit and fix.
Remote + onsite
Remote help first, onsite when it is needed.
Flexible coverage
From occasional visits to dedicated onsite staff.
Security minded
Devices and access handled securely.
How we work
How Onsite Support Works
Simple to request, clear from start to finish.
Request
Log an issue or book a visit.
Triage
Try remote fixes and plan the visit.
Schedule
Agree a time that suits your team.
Resolve
Technician fixes the issue onsite.
Confirm
Test with users and close the ticket.
Report
Share notes and recommendations.
What we support
Broad Technical Coverage
Our technicians support the equipment and systems your teams use every day.
End-user devices
Laptops, desktops, monitors and peripherals.
Networks
Switches, Wi-Fi, firewalls and cabling.
Printers & AV
Printers, scanners and meeting room tech.
Servers & storage
Hands-on support in server rooms.
Mobile devices
Phones and tablets for your teams.
Access & accounts
User set-up and access requests.
Outcomes
What You Can Expect
What dependable onsite support delivers.
Less downtime
Issues fixed quickly in person.
Happier users
Friendly, knowledgeable help at their desk.
Smooth changes
Moves and upgrades without disruption.
Clear records
Know what was done and why.
FAQ
Onsite IT Support FAQs
What does onsite IT support include?
Hardware and device repairs, network installation, device deployment, office moves and desk-side help for users.
Do you offer scheduled visits?
Yes. We offer regular scheduled visits, on-demand support and dedicated onsite staff.
Can you support multiple locations?
Yes. We can support several offices or sites under one agreement.
Do you provide remote support too?
Yes. We try remote fixes first and send a technician when onsite work is needed.
Can you help with office moves?
Yes. We plan and run IT for relocations, new offices and expansions.
Do you document your work?
Yes. Every visit ends with notes on what was done and any recommendations.
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Get started
Need reliable onsite IT support?
Tell us about your locations and needs and we will suggest the right support plan.
Prefer to call? +1 (904) 494-8221
- Free consultation
- Flexible support options
- Clear, fixed-price proposals
Request a quote
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